Shipping and Delivery

COVID-19 UPDATE

Our shipping and delivery times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.

Most items should be shipped within 30 days or order placement. For more information contact [email protected]

How do you ship packages?

Infinitees partners with Printful, a fulfillment service based in the United States.

Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we’re sorry and will be working on expanding our business soon.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates are below, but please allow up to 21 business days for arrival:

Location*Estimated Shipping Time
United States5-7 Business days
Canada, Europe7-10 Business days
Australia, New Zealand7-10 Business days
Mexico, Central America, Caribbean, South America7-10 Business days

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

Sometimes it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.